There is still room in several upcoming training courses. If you wish to attend, please register online at: http://www.trainsweb.gatech.edu
Be sure to bookmark the Master Training Calendar http://www.orgdev.gatech.edu/training/ for a complete list of available training courses.
Awards Graduation -- November 16
We have an awards graduation scheduled for November 16. If you have not done so already, please take a moment to login to Trainsweb at http://www.trainsweb.gatech.edu/ and check your profile and certificate progress report to make sure it is accurate. We want to make sure we include everyone who is eligible. If you have not done so already, let Shannon Scott, Lanous Wright or Reginald Chambers know if you are expecting to graduate at that time or if you have any questions.
Brown Bags and Seminars
10/20/2009
Brown Bag: 10 Minute Evacuation -- Are you prepared?
Instructor: Frank Stanley
Savant Building Room 308
11:30 am - 1:00 pm
Cost: free
What would you do if the fire department knocked on your door at 3am and told you that you had 10 minutes to evacuate due to a broken gas line around the corner. Or, some other emergency event requires your immediate departure. What do you do? What do you take with you? How do you take it with you? What are the priorities? Are you prepared? Join Frank Stanley from the Office of Emergency Preparedness, Georgia Tech Police Department, and gain valuable tools and tips on how to successfully deal with an emergency evacuation from home, at any hour.
Computer Application and Technical Courses
10/8/2009
My GaTech (ZIMBRA) Calendar BASIC Training
Instructor: Victoria Burse
811 Marietta Street Room 201
10:00 am - 12:00 pm
Cost: free
What will you learn? Why should you attend?
An intensive class geared toward users that manage calendars for other individuals (e.g., directors, supervisors/managers, resources) is currently being developed.
WHAT TO BRING: Please bring your questions, pen and paper!
10/15/2009
My GaTech (ZIMBRA) Calendar ADMIN Training
Instructor: Victoria Burse
811 Marietta Street Room 201
1:00 pm - 3:00 pm
Cost: free
You should attend this Admin Training session if you have the:
ENROLLMENT: Please coordinate with your department CSR for enrollment and scheduling. Each scheduled date will be reserved by department, in groups of 20 or less.
WHAT TO BRING: Please bring your questions, pen and paper!
TRAINING PREREQUISITES: While it is not required that the student have attended the Basic My GaTech Calendar Training class, basic working knowledge of this specific calendar system, along with features such as "how to schedule an appointment, and how to invite others to a meeting" is required.
10/20/2009
MAGE Training
Instructor: Jeff Clough
Rich Bldg Room ITDC Conf. Rm
9:30 am - 11:30 am
Cost: free
This training is geared toward the novice admin with sound computer skills and will familiarize the staff/faculty/student with procedures for handling the accounts, email addresses/aliases, and services of users within their sphere of administration, i.e. their department(s). All procedures for creating, provisioning, and managing accounts and working with email aliases will be discussed and demonstrated by the instructor and practiced by the students using MAGE's training database. Questions regarding their own unique environments are welcomed and encouraged.
Please see the online course description for information about enrollment, prerequisites and other requirements.
10/29 and 10/30/2009
Access 2007 - Level 1 (2 day)
Instructor: New Horizons
Savant Building Room 203
9:00 am - 4:00 pm
Cost: $300
Overview: In the course, students create and modify new databases and their various objects. They learn how to maintain data consistency and integrity; improve queries, forms, and reports; and also integrate Access™ 2007 with other applications. (Second Edition)
Who Should Attend: This course is designed for students who wish to learn the operations of the Microsoft Access Database program to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. The first part of the course is for the individual whose job responsibilities include designing and creating new databases, tables, and relationships; creating and maintaining records; locating records; and producing reports based on the information in the database. The second part of the course is for individuals whose job responsibilities include maintaining data integrity; handling complex queries, forms, and reports; and sharing data between Access and other applications. It also provides the fundamental knowledge and techniques needed to advance to more complex Access responsibilities such as maintaining databases and using programming techniques that enhance Access applications.
At Course Completion: Upon successful completion of this course, students will be able to: - examine the basic database concepts and explore the Microsoft Office Access 2007 environment. - design a simple database. - build a new database with related tables. - manage the data in a table. - query a database using different methods. - design forms. - generate reports. - modify the design and field properties of a table to streamline data entry and maintain data integrity. - retrieve data from tables using joins. - create flexible queries to display specified records, allow for user-determined query criteria, and modify data using queries. - enhance the capabilities of a form. - customize reports to organize the displayed information and produce specific print layouts. - share Access data across other applications.
11/2/2009
Excel 2007 - Level 2
Instructor: New Horizons
Savant Building Room 203
9:00 am - 4:00 pm
Cost: $150
Overview: In this course, students use Excel® 2007 to streamline and enhance spreadsheets with templates, charts, graphics, and formulas. They will apply visual elements and advanced formulas to a worksheet to display data in various formats. (Second Edition)
Who Should Attend: The target students for this course are students who desire to gain the skills necessary to create templates, sort and filter data, import and export data, analyze data, and work with Excel on the web. In addition, this course helps prepare students who desire to take the Microsoft Office Specialist exam in Excel and who already have knowledge of the basics of Excel, including how to create, edit, format, and print basic worksheets.
At Course Completion: Upon successful completion of this course, students will be able to: - calculate with advanced formulas. - organize worksheet and table data using various techniques. - create and modify charts. - analyze data using PivotTables and PivotCharts. - insert graphic objects. - customize and enhance workbooks and the Microsoft® Office Excel® environment.
11/11/2009
Excel 2007 - Level 1
Instructor: New Horizons
Savant Building Room 203
9:00 am - 4:00 pm
Cost: $150
Overview: In this course, students create and edit basic Microsoft Office Excel 2007 worksheets and workbooks. (Second Edition)
Who Should Attend: This course is designed for people preparing for certification as a Microsoft Certified Application Specialist in Excel, who already have knowledge of Microsoft Office, Windows 2000 (or above), and who desire to gain the skills necessary to create, edit, format, and print basic Microsoft Office Excel 2007 worksheets.
At Course Completion: Upon successful completion of this course, students will be able to: - Explore the Microsoft Office Excel 2007 environment and create a basic worksheet. - Perform calculations. - Modify a worksheet. - Format a worksheet. - Print workbook contents. - Manage large workbooks.
11/13/2009
Excel 2007 - Level 3
Instructor: New Horizons
Savant Building Room 308
9:00 am - 4:00 pm
Cost: $150
Overview: In this course, students will learn how to automate common tasks, apply advanced analysis techniques to more complex data sets, collaborate on worksheets with others, and share Excel data with other applications. (Second Edition)
Who Should Attend: This course was designed for students desiring to gain the skills necessary to create macros, collaborate with others, audit and analyze worksheet data, incorporate multiple data sources, and import and export data. In addition, the course is also for students desiring to prepare for the Microsoft Certified Application Specialist exam in Microsoft® Office Excel® 2007, and who already have knowledge of the basics of Excel, including how to create, edit, format, and print worksheets that include charts and sorted and filtered data.
At Course Completion: Upon successful completion of this course, students will be able to: - increase productivity and improve efficiency by streamlining your workflow. - collaborate with others using workbooks. - audit worksheets. - analyze data. - work with multiple workbooks. - import and export data. - use Excel with the web. - structure workbooks with XML.
Defining Customer Service, Office Professional and Student Academic Services Professional
10/8/2009
(OP-E) Powerful Communication Skills for Women
Instructor: Gwen Thomas
Student Success Center Room Press Room A
8:30 am - 3:30 pm
Cost: $200
Packed with the latest top-notch communication skills, Powerful Communication Skills for Women offers participants the tools needed to command attention and get things done. Develop the skills to shine in meetings, resolve conflicts and persuade and influence others. Gain the respect and admiration of people at all levels of your organization.
Discover the communication secrets of the country's most successful and influential women during this entertaining, inspirational and motivating day of training.
Who Should Attend? Career-minded professional women who want to communicate with greater authority to gain greater power, credibility and influence.
Please note that this class has also been previously listed as and is a replacement for Power Communications for Women.
10/9/2009
(OP-E) Get Organized NOW
Instructor: Peggy Duncan
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
In our quest to get more things done with less, we often overlook a key factor of why it's not working. Disorganization makes you waste time. The hours you spend digging through piles looking for something on your desk or scrolling for documents on your computer could be better spent completing a project, developing your skills, or just plain relaxing. And mind clutter makes you miss deadlines and forget simple requests from your boss, co-workers, and family.
This workshop will teach you the principles of organization and how they apply to every aspect of your life. You'll learn simple ways to change how you work that will help you get things done. You'll learn how to:
10/13/2009 (OP-E) Successful Meeting Management
Office Professional - Required
Student Academic Services Professional - Elective
Instructor: Frances Micale
Savant Building Room 308
8:30 am - 3:30 pm
Cost: $150
Learn how to plan and execute successful meetings. Know the objectives that drive the purpose of the meeting. Find out who you should be communicating with about meeting planning tasks. Do you have the appropriate facilities and audiovisual equipment? Are all planned participants clear on the purpose of the meeting? Is a meeting necessary? Participants in this class will receive "take-aways" for their toolkits to help them better plan meetings.
10/14/2009
(OP) Building Better Work Relationships
Office Professional - Required
Instructor: Anita Hope
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
Many of us spend as much time with our co-workers and boss as we do with our families. This program focuses on the interpersonal skills needed for creating and maintaining effective working relationships. Participants explore different options for "gaining agreement" and assess their personal preferences for influencing others without formal authority. The class will practice a three-step process for convincing co-workers to support their ideas and points of view. In addition, attendees will examine a proactive model for negotiating assignments with the boss and will develop a short action-plan for utilizing their newly acquired skills back on the job.
10/15/2009
(OP) Grammar Goes to Work
Office Professional - Required
Instructor: Bobbi Kornblit
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
This fast-paced, interactive course provides an easy-to-grasp review of grammar and usage rules. Learn to create error-free documents by mastering punctuation, spelling, word choice, and sentence structure. Polish your writing skills in this one-day workshop.
10/16/2009
(OP) Management Skills for Office Professionals and Admin Support Staff
Office Professional - Required
Instructor: Merle Strangway
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
Office Professionals and Administrative Support Staff have numerous management responsibilities. This class provides the initiative-oriented skills you need to do your job effectively with professional confidence. Find out how to facilitate team effort and team decisions. Bring control to chaos through planning, organizing, and scheduling. Gain insights into how you can better set your professional goals.
10/20/2009
(OP) Dealing with Difficult People
Office Professional - Required Student Academic Services Professional - Elective
Instructor: Ed Leader
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
Do you dread certain situations at work or in your personal life because of the hostile or unresponsive encounters you have learned to expect? Do you feel powerless to cope with behavior that consistently leaves you depressed and defeated? This program will provide you with techniques on how to change conflict to compromise. You will be introduced to the four most common types of difficult people while learning how to maintain your composure under fire.
10/21/2009
(CS) - Establishing Standards and Measurement
Instructor: Customer Care Institute
Savant Building Room 203
8:30 am - 12:30 pm
Cost: $250
Recognizing best practice standards and measures in world class organizations is an important step in providing exceptional customer service. Participants will define and develop standards, write SMART goals, identify specific measurements, and experience a coaching model that can be used when standards are not met.
10/29/2009
(SASPDP) - Student Development, Learning and Diversity (Part 1) (Part 2: TBD)
Instructor: Danielle McDonald, John Stein
Savant Building Room 203
9:00 am - 4:30 pm
Cost: free
This is part one of a two-part course. This two- part course will cover a broad overview of basic concepts and research related to student development and learning with a focus on how this relates to student performance, suitability for various courses and programs, needs for tutoring, counseling or additional mentoring programs, etc. Current cultural issues and information on the types of students we see at Georgia Tech will be discussed. Strategies for meeting diverse student population needs will be discussed. Information which is presented to students in GT1000 related to the academic culture (including differences in experiences between high school and college, faculty expectations, and learning at Georgia Tech).
10/30/2009
(CS) - Fundamentals of Customer Service
Instructor: Mark Mayberry
Student Success Center Room Press Room A
8:30 am - 12:30 pm
Cost: $250
What does it take to raise the level of Customer Service at Georgia Tech for Internal [Faculty and Staff] and External [Students and Visitors] Customers? Attendees will be challenged to determine their own Customer Service vision, and then to deliver on this vision.
11/4/2009
(SASPDP) Advisor 101
Instructor: Dr. Dana Hartley
Savant Building Room 308
1:00 pm - 4:00 pm
Cost: free
This course can be taken by all SASPDP participants and is required for all participants with less than a year of advising experience at Georgia Tech or for all participants who are not Advisors.
11/6/2009
(OP) Foundations of Diversity Awareness for Office Professionals
Instructor: Mario Sanabria
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
Tomorrow's challenge is not in the creation of diverse environments. These will evolve naturally from demographic changes. Tomorrow's challenge is anticipating, understanding, and having an awareness of the needs and issues that emerge from such environments. This course will aid participants in gaining an understanding and awareness about diversity.
11/10/2009
(CS) - Driving Exceptional Customer Service Through Communication
Instructor: Customer Care Institute
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $250
Communicating effectively with customers is a critical aspect of exceptional customer service. Participants will define exceptional customer service, differentiate customers by their generation, and determine appropriate communication strategies for that generation. Additionally, participants will experience effective face-to-face, phone, letter, and email techniques for communicating and achieving exceptional customer service.
11/12/2009
(OP-E) Business Etiquette and Professionalism
Instructor: Frances Micale
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
This interactive seminar will help you build strong business relationships with associates and customers. It will help you make a positive first impression while treating others with professionalism and good manners. The seminar will show you how to meet and greet others, make the most of your appearance, act appropriately in the work environment and use technology effectively. In addition, you will learn how to communicate to others when challenging situations arise.
11/17/2009
(CS) - Building Lasting Relationships - The Loyalty Effect
Instructor: Customer Care Institute
Savant Building Room 203
8:30 am - 12:30 pm
Cost: $250
Loyal customers and lasting relationships are critical in higher education. Participants will identify their customers, define a loyal customer, discuss the importance of their roles in delivering service excellence, and learn how to build lasting relationships and loyal customers.
Other Campus Events
October 23-24, 2009
Georgia Tech Women's Leadership Conference
Student Center Ballroom
Register online at: http://www.gtwlc.com
"Unleash your potential,Impact the world"
This two-day, student-organized conference offers:
* 3 delicious catered meals with an international flare
* 3 inspirational keynote speakers
* 14 empowering workshops (choose 3 to attend)
* networking fair with our well known sponsors
* Live entertainment
* 5 leadership awards given to student and faculty members who have impacted our community in a positive way.
Early registration ends October 9. only $10 special GT student rate, $25 early-bird rate
Regular registration continues until October 16. $15 special GT student rate, $30 regular registration
For more information, please contact the conference chair, Lauren Davis, at
ldavis3@gatech.edu or call the GT Women's Resource Center at (404) 385-0230.
Be sure to bookmark the Master Training Calendar http://www.orgdev.gatech.edu/training/ for a complete list of available training courses.
Awards Graduation -- November 16
We have an awards graduation scheduled for November 16. If you have not done so already, please take a moment to login to Trainsweb at http://www.trainsweb.gatech.edu/ and check your profile and certificate progress report to make sure it is accurate. We want to make sure we include everyone who is eligible. If you have not done so already, let Shannon Scott, Lanous Wright or Reginald Chambers know if you are expecting to graduate at that time or if you have any questions.
Brown Bags and Seminars
10/20/2009
Brown Bag: 10 Minute Evacuation -- Are you prepared?
Instructor: Frank Stanley
Savant Building Room 308
11:30 am - 1:00 pm
Cost: free
What would you do if the fire department knocked on your door at 3am and told you that you had 10 minutes to evacuate due to a broken gas line around the corner. Or, some other emergency event requires your immediate departure. What do you do? What do you take with you? How do you take it with you? What are the priorities? Are you prepared? Join Frank Stanley from the Office of Emergency Preparedness, Georgia Tech Police Department, and gain valuable tools and tips on how to successfully deal with an emergency evacuation from home, at any hour.
Computer Application and Technical Courses
10/8/2009
My GaTech (ZIMBRA) Calendar BASIC Training
Instructor: Victoria Burse
811 Marietta Street Room 201
10:00 am - 12:00 pm
Cost: free
What will you learn? Why should you attend?
- Do you know how to get help information about My GaTech?
- Do you know how to determine the amount memory you have for your account?
- Did you know that you can share your calendar with your coworkers?
An intensive class geared toward users that manage calendars for other individuals (e.g., directors, supervisors/managers, resources) is currently being developed.
WHAT TO BRING: Please bring your questions, pen and paper!
Other sessions:
11/12/2009
My GaTech (ZIMBRA) Calendar BASIC Training
Instructor: Victoria Burse
811 Marietta Street Room 201
10:00 am - 12:00 pm
Cost: free
11/12/2009
My GaTech (ZIMBRA) Calendar BASIC Training
Instructor: Victoria Burse
811 Marietta Street Room 201
10:00 am - 12:00 pm
Cost: free
10/15/2009
My GaTech (ZIMBRA) Calendar ADMIN Training
Instructor: Victoria Burse
811 Marietta Street Room 201
1:00 pm - 3:00 pm
Cost: free
You should attend this Admin Training session if you have the:
- delegated responsibility of managing another users My GaTech Calendar
- delegated responsibility of managing My GaTech Calendars for room or equipment resources in your department.
- ongoing responsibility of scheduling meetings, with persons within the GaTech Community as well as outside of the Georgia Tech Community.
ENROLLMENT: Please coordinate with your department CSR for enrollment and scheduling. Each scheduled date will be reserved by department, in groups of 20 or less.
WHAT TO BRING: Please bring your questions, pen and paper!
TRAINING PREREQUISITES: While it is not required that the student have attended the Basic My GaTech Calendar Training class, basic working knowledge of this specific calendar system, along with features such as "how to schedule an appointment, and how to invite others to a meeting" is required.
Other sessions:
11/5/2009
My GaTech (ZIMBRA) Calendar ADMIN Training
Instructor: Victoria Burse
811 Marietta Street Room 201
10:00 am - 12:00 pm
Cost: free
11/5/2009
My GaTech (ZIMBRA) Calendar ADMIN Training
Instructor: Victoria Burse
811 Marietta Street Room 201
10:00 am - 12:00 pm
Cost: free
10/20/2009
MAGE Training
Instructor: Jeff Clough
Rich Bldg Room ITDC Conf. Rm
9:30 am - 11:30 am
Cost: free
This training is geared toward the novice admin with sound computer skills and will familiarize the staff/faculty/student with procedures for handling the accounts, email addresses/aliases, and services of users within their sphere of administration, i.e. their department(s). All procedures for creating, provisioning, and managing accounts and working with email aliases will be discussed and demonstrated by the instructor and practiced by the students using MAGE's training database. Questions regarding their own unique environments are welcomed and encouraged.
Please see the online course description for information about enrollment, prerequisites and other requirements.
10/29 and 10/30/2009
Access 2007 - Level 1 (2 day)
Instructor: New Horizons
Savant Building Room 203
9:00 am - 4:00 pm
Cost: $300
Overview: In the course, students create and modify new databases and their various objects. They learn how to maintain data consistency and integrity; improve queries, forms, and reports; and also integrate Access™ 2007 with other applications. (Second Edition)
Who Should Attend: This course is designed for students who wish to learn the operations of the Microsoft Access Database program to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. The first part of the course is for the individual whose job responsibilities include designing and creating new databases, tables, and relationships; creating and maintaining records; locating records; and producing reports based on the information in the database. The second part of the course is for individuals whose job responsibilities include maintaining data integrity; handling complex queries, forms, and reports; and sharing data between Access and other applications. It also provides the fundamental knowledge and techniques needed to advance to more complex Access responsibilities such as maintaining databases and using programming techniques that enhance Access applications.
At Course Completion: Upon successful completion of this course, students will be able to: - examine the basic database concepts and explore the Microsoft Office Access 2007 environment. - design a simple database. - build a new database with related tables. - manage the data in a table. - query a database using different methods. - design forms. - generate reports. - modify the design and field properties of a table to streamline data entry and maintain data integrity. - retrieve data from tables using joins. - create flexible queries to display specified records, allow for user-determined query criteria, and modify data using queries. - enhance the capabilities of a form. - customize reports to organize the displayed information and produce specific print layouts. - share Access data across other applications.
11/2/2009
Excel 2007 - Level 2
Instructor: New Horizons
Savant Building Room 203
9:00 am - 4:00 pm
Cost: $150
Overview: In this course, students use Excel® 2007 to streamline and enhance spreadsheets with templates, charts, graphics, and formulas. They will apply visual elements and advanced formulas to a worksheet to display data in various formats. (Second Edition)
Who Should Attend: The target students for this course are students who desire to gain the skills necessary to create templates, sort and filter data, import and export data, analyze data, and work with Excel on the web. In addition, this course helps prepare students who desire to take the Microsoft Office Specialist exam in Excel and who already have knowledge of the basics of Excel, including how to create, edit, format, and print basic worksheets.
At Course Completion: Upon successful completion of this course, students will be able to: - calculate with advanced formulas. - organize worksheet and table data using various techniques. - create and modify charts. - analyze data using PivotTables and PivotCharts. - insert graphic objects. - customize and enhance workbooks and the Microsoft® Office Excel® environment.
11/11/2009
Excel 2007 - Level 1
Instructor: New Horizons
Savant Building Room 203
9:00 am - 4:00 pm
Cost: $150
Overview: In this course, students create and edit basic Microsoft Office Excel 2007 worksheets and workbooks. (Second Edition)
Who Should Attend: This course is designed for people preparing for certification as a Microsoft Certified Application Specialist in Excel, who already have knowledge of Microsoft Office, Windows 2000 (or above), and who desire to gain the skills necessary to create, edit, format, and print basic Microsoft Office Excel 2007 worksheets.
At Course Completion: Upon successful completion of this course, students will be able to: - Explore the Microsoft Office Excel 2007 environment and create a basic worksheet. - Perform calculations. - Modify a worksheet. - Format a worksheet. - Print workbook contents. - Manage large workbooks.
11/13/2009
Excel 2007 - Level 3
Instructor: New Horizons
Savant Building Room 308
9:00 am - 4:00 pm
Cost: $150
Overview: In this course, students will learn how to automate common tasks, apply advanced analysis techniques to more complex data sets, collaborate on worksheets with others, and share Excel data with other applications. (Second Edition)
Who Should Attend: This course was designed for students desiring to gain the skills necessary to create macros, collaborate with others, audit and analyze worksheet data, incorporate multiple data sources, and import and export data. In addition, the course is also for students desiring to prepare for the Microsoft Certified Application Specialist exam in Microsoft® Office Excel® 2007, and who already have knowledge of the basics of Excel, including how to create, edit, format, and print worksheets that include charts and sorted and filtered data.
At Course Completion: Upon successful completion of this course, students will be able to: - increase productivity and improve efficiency by streamlining your workflow. - collaborate with others using workbooks. - audit worksheets. - analyze data. - work with multiple workbooks. - import and export data. - use Excel with the web. - structure workbooks with XML.
Defining Customer Service, Office Professional and Student Academic Services Professional
10/8/2009
(OP-E) Powerful Communication Skills for Women
Instructor: Gwen Thomas
Student Success Center Room Press Room A
8:30 am - 3:30 pm
Cost: $200
Packed with the latest top-notch communication skills, Powerful Communication Skills for Women offers participants the tools needed to command attention and get things done. Develop the skills to shine in meetings, resolve conflicts and persuade and influence others. Gain the respect and admiration of people at all levels of your organization.
Discover the communication secrets of the country's most successful and influential women during this entertaining, inspirational and motivating day of training.
Who Should Attend? Career-minded professional women who want to communicate with greater authority to gain greater power, credibility and influence.
Please note that this class has also been previously listed as and is a replacement for Power Communications for Women.
10/9/2009
(OP-E) Get Organized NOW
Instructor: Peggy Duncan
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
In our quest to get more things done with less, we often overlook a key factor of why it's not working. Disorganization makes you waste time. The hours you spend digging through piles looking for something on your desk or scrolling for documents on your computer could be better spent completing a project, developing your skills, or just plain relaxing. And mind clutter makes you miss deadlines and forget simple requests from your boss, co-workers, and family.
This workshop will teach you the principles of organization and how they apply to every aspect of your life. You'll learn simple ways to change how you work that will help you get things done. You'll learn how to:
- Eliminate clutter one pile at a time.
- Distinguish between things to keep and things to trash.
- Create a system for files on your desk and your computer.
- Set up systems for handling paper that will keep your desk clear.
- Unclutter your mind trying to remember with simple ways to track projects, coordinate meetings, and keep everyone else on target.
- Manage mail, e-mail, and voicemail overload.
- Prioritize work, handle interruptions, say no, and reduce procrastination.
- Develop your complete filing system using the skills you learn in the training.
10/13/2009 (OP-E) Successful Meeting Management
Office Professional - Required
Student Academic Services Professional - Elective
Instructor: Frances Micale
Savant Building Room 308
8:30 am - 3:30 pm
Cost: $150
Learn how to plan and execute successful meetings. Know the objectives that drive the purpose of the meeting. Find out who you should be communicating with about meeting planning tasks. Do you have the appropriate facilities and audiovisual equipment? Are all planned participants clear on the purpose of the meeting? Is a meeting necessary? Participants in this class will receive "take-aways" for their toolkits to help them better plan meetings.
10/14/2009
(OP) Building Better Work Relationships
Office Professional - Required
Instructor: Anita Hope
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
Many of us spend as much time with our co-workers and boss as we do with our families. This program focuses on the interpersonal skills needed for creating and maintaining effective working relationships. Participants explore different options for "gaining agreement" and assess their personal preferences for influencing others without formal authority. The class will practice a three-step process for convincing co-workers to support their ideas and points of view. In addition, attendees will examine a proactive model for negotiating assignments with the boss and will develop a short action-plan for utilizing their newly acquired skills back on the job.
10/15/2009
(OP) Grammar Goes to Work
Office Professional - Required
Instructor: Bobbi Kornblit
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
This fast-paced, interactive course provides an easy-to-grasp review of grammar and usage rules. Learn to create error-free documents by mastering punctuation, spelling, word choice, and sentence structure. Polish your writing skills in this one-day workshop.
10/16/2009
(OP) Management Skills for Office Professionals and Admin Support Staff
Office Professional - Required
Instructor: Merle Strangway
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
Office Professionals and Administrative Support Staff have numerous management responsibilities. This class provides the initiative-oriented skills you need to do your job effectively with professional confidence. Find out how to facilitate team effort and team decisions. Bring control to chaos through planning, organizing, and scheduling. Gain insights into how you can better set your professional goals.
10/20/2009
(OP) Dealing with Difficult People
Office Professional - Required Student Academic Services Professional - Elective
Instructor: Ed Leader
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
Do you dread certain situations at work or in your personal life because of the hostile or unresponsive encounters you have learned to expect? Do you feel powerless to cope with behavior that consistently leaves you depressed and defeated? This program will provide you with techniques on how to change conflict to compromise. You will be introduced to the four most common types of difficult people while learning how to maintain your composure under fire.
10/21/2009
(CS) - Establishing Standards and Measurement
Instructor: Customer Care Institute
Savant Building Room 203
8:30 am - 12:30 pm
Cost: $250
Recognizing best practice standards and measures in world class organizations is an important step in providing exceptional customer service. Participants will define and develop standards, write SMART goals, identify specific measurements, and experience a coaching model that can be used when standards are not met.
10/29/2009
(SASPDP) - Student Development, Learning and Diversity (Part 1) (Part 2: TBD)
Instructor: Danielle McDonald, John Stein
Savant Building Room 203
9:00 am - 4:30 pm
Cost: free
This is part one of a two-part course. This two- part course will cover a broad overview of basic concepts and research related to student development and learning with a focus on how this relates to student performance, suitability for various courses and programs, needs for tutoring, counseling or additional mentoring programs, etc. Current cultural issues and information on the types of students we see at Georgia Tech will be discussed. Strategies for meeting diverse student population needs will be discussed. Information which is presented to students in GT1000 related to the academic culture (including differences in experiences between high school and college, faculty expectations, and learning at Georgia Tech).
10/30/2009
(CS) - Fundamentals of Customer Service
Instructor: Mark Mayberry
Student Success Center Room Press Room A
8:30 am - 12:30 pm
Cost: $250
What does it take to raise the level of Customer Service at Georgia Tech for Internal [Faculty and Staff] and External [Students and Visitors] Customers? Attendees will be challenged to determine their own Customer Service vision, and then to deliver on this vision.
11/4/2009
(SASPDP) Advisor 101
Instructor: Dr. Dana Hartley
Savant Building Room 308
1:00 pm - 4:00 pm
Cost: free
This course can be taken by all SASPDP participants and is required for all participants with less than a year of advising experience at Georgia Tech or for all participants who are not Advisors.
11/6/2009
(OP) Foundations of Diversity Awareness for Office Professionals
Instructor: Mario Sanabria
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
Tomorrow's challenge is not in the creation of diverse environments. These will evolve naturally from demographic changes. Tomorrow's challenge is anticipating, understanding, and having an awareness of the needs and issues that emerge from such environments. This course will aid participants in gaining an understanding and awareness about diversity.
11/10/2009
(CS) - Driving Exceptional Customer Service Through Communication
Instructor: Customer Care Institute
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $250
Communicating effectively with customers is a critical aspect of exceptional customer service. Participants will define exceptional customer service, differentiate customers by their generation, and determine appropriate communication strategies for that generation. Additionally, participants will experience effective face-to-face, phone, letter, and email techniques for communicating and achieving exceptional customer service.
11/12/2009
(OP-E) Business Etiquette and Professionalism
Instructor: Frances Micale
Savant Building Room 203
8:30 am - 3:30 pm
Cost: $150
This interactive seminar will help you build strong business relationships with associates and customers. It will help you make a positive first impression while treating others with professionalism and good manners. The seminar will show you how to meet and greet others, make the most of your appearance, act appropriately in the work environment and use technology effectively. In addition, you will learn how to communicate to others when challenging situations arise.
11/17/2009
(CS) - Building Lasting Relationships - The Loyalty Effect
Instructor: Customer Care Institute
Savant Building Room 203
8:30 am - 12:30 pm
Cost: $250
Loyal customers and lasting relationships are critical in higher education. Participants will identify their customers, define a loyal customer, discuss the importance of their roles in delivering service excellence, and learn how to build lasting relationships and loyal customers.
Other Campus Events
October 23-24, 2009
Georgia Tech Women's Leadership Conference
Student Center Ballroom
Register online at: http://www.gtwlc.com
"Unleash your potential,Impact the world"
This two-day, student-organized conference offers:
* 3 delicious catered meals with an international flare
* 3 inspirational keynote speakers
* 14 empowering workshops (choose 3 to attend)
* networking fair with our well known sponsors
* Live entertainment
* 5 leadership awards given to student and faculty members who have impacted our community in a positive way.
Early registration ends October 9. only $10 special GT student rate, $25 early-bird rate
Regular registration continues until October 16. $15 special GT student rate, $30 regular registration
For more information, please contact the conference chair, Lauren Davis, at
ldavis3@gatech.edu or call the GT Women's Resource Center at (404) 385-0230.
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