National Customer Service Week is October 6 -10, 2008.
To everyone who is participating in or has completed the Defining Customer Service certificate program....Great Job!
For those of you who haven't, what is stopping you? For more information about courses in customer service (as well as other courses that will improve your performance) see the GT Training web site at http://www.training.gatech.edu.
Some upcoming classes include:
10/10/2008
(CS) - Effective Problem Solving in A Customer Care Environment
Instructor: Craig Cochran
Student Center Room 320
8:30 am - 3:30 pm
Cost: $200
Problem solving is one of the most universal skills. It applies to every organization in every environment, especially a customer service environment. Despite the necessity for problem solving, most people have no idea how to go about it in a methodical and effective way. This workshop will provide a comprehensive framework for problem solving, from defining the problem to determining causes, and from taking action to verifying effectiveness. We'll apply the concepts at each step through interactive and fun exercises. Please join us for an educational and engaging workshop that will change the way you think about problem solving.
10/14/2008
(CS) - Establishing Standards and Measurement
Instructor: Customer Care Institute
Savant Building Room 308
8:30 am - 12:30 pm
Cost: $250
Recognizing best practice standards and measures in world class organizations is an important step in providing exceptional customer service. Participants will define and develop standards, write SMART goals, identify specific measurements, and experience a coaching model that can be used when standards are not met.
10/16/2008
(CS) - Fundamentals of Customer Service
Instructor: Mark Mayberry
Savant Building Room 308
8:30 am - 12:30 pm
Cost: $250
What does it take to raise the level of Customer Service at Georgia Tech for Internal [Faculty and Staff] and External [Students and Visitors] Customers? Attendees will be challenged to determine their own Customer Service vision, and then to deliver on this vision.
Georgia Tech staff may register for these (and other training courses) online at: http://www.trainsweb.gatech.edu
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